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FIND THE RIGHT ANSWERFrequently asked questions

Discover quick answers to common queries about our Travel Agency Morocco Planet LLC. From booking details to destination insights, our FAQ page has you covered. Simplify your travel experience and get ready for an unforgettable journey.

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Discover the magic of Morocco with Morocco Planet LLC. Our expertly curated trips promise personalized experiences, vibrant cultural immersion, and a commitment to sustainability. Explore bustling markets, picturesque landscapes, and historic cities on an unforgettable journey tailored just for you.
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OUR GUARANTEES

Best price guarantee :

We believe in providing the fairest price possible. We’re able to offer prices that have no hidden fees and are the best on the market – guaranteed. We’re so confident in our prices that we’ll refund the difference of any competing offer (with the same services and accommodation) that you may find. If you think you’ve found a better offer, we’d love to know about it! Send us an email to moroccoplanet@gmail.com and we’ll take a look at the claim without hesitation.

Because of the nature of individual travel it’s important you consider the following when making the comparison :

  • Are the hotel and room type the same?
  • Is it the same guide throughout the trip or local guides, changing in each destination?
  • Which language is the tour in?
  • Are the transfers with private drivers, a transport mix?
  • f you’re taking a group tour, is the number of participants equal?
  • Are the terms and conditions, cancellation policy and currency identical?
Travelling with children

Does Travelicious have family trips?
Travelicious offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and Travelicious has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age. Please click here full details and FAQs associated with our Family Adventures.

Travelling in a group

Who are Travelicious travellers?
Travelicious adventures are for travellers with a yearning to get off the beaten track. Whether you’re travelling solo, with a group of friends, or are aged 18 or 70, there is an Travelicious adventure to suit your interests and comfort level. Each Travelicious adventure has a physical and cultural grading to help you decide if the trip is right for you. No special skills are required for most adventures, just a sense of adventure and a curiosity about the world. Even on our camping adventures no previous experience is required; our tents are easy to set up, even for first-time campers.

How many people will be on my trip?
Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people. Our Overland trips are in purpose-built vehicles that can carry up to 24 travellers. Group sizes are displayed on each trip’s overview page on our website.

Are there age restrictions on your trips?
For the majority of our trips the minimum age is 15. An adult must accompany all children under the age of 18. Our Overland Adventures have a minimum age of 18. Younger children can join us on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip’s overview page on the website. Most of our trips don’t have a maximum age limit, but a Self-Assessment Form is required for all passengers 70 years and over.

Travelling solo

I’m travelling alone – is that OK?
This is the beauty of the Travelicious style of travel: many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people. Find out more

If I am travelling solo, will I be charged a single supplement?
As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on the majority of our trips).

If you don’t identify with the gender assigned on your passport, please let us know at time of booking and we’ll arrange the rooming configuration accordingly.

Room types

Can we book a triple room?
Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. As our bookings are made well in advance, individual room requests can’t be guaranteed.

Can I book a single room?
You can book pre and post accommodation on a single basis; however, throughout your Travelicious trip, rooming is organised on a twin-share basis. Some trips do have a single supplement available – check a trip’s overview page on our website, or their Trip Notes, to see whether a single supplement is offered. If so, please request this at the time of booking.

Food, drink and dietary requirements

I have special dietary requirements – will they be catered for?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.

What will the food be like on my trip?
Food is one of the most exciting parts of travel. There may be some familiar fare but often you’ll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own – this means you can eat to suit any budget or desire.

Can I drink the water in the countries I visit?
In some destinations it may not be wise to drink the local water. For more details, you can find country-specific information in our fantastic Destination Pages, which can be found in the red menu bar at the top of our home page, or by going to the belo and then choosing the destination you are travelling to.

OUR GUARANTEES

Best price guarantee  :

We believe in providing the fairest price possible. We’re able to offer prices that have no hidden fees and are the best on the market – guaranteed. We’re so confident in our prices that we’ll refund the difference of any competing offer (with the same services and accommodation) that you may find. If you think you’ve found a better offer, we’d love to know about it! Send us an email to moroccoplanet@gmail.com and we’ll take a look at the claim without hesitation.

Because of the nature of individual travel it’s important you consider the following when making the comparison :

– Are the hotel and room type the same?
– Is it the same guide throughout the trip or local guides, changing in each destination?
– Which language is the tour in?
– Are the transfers with private drivers, transport mix?
– If you’re taking a group tour, is the number of participants equal?
– Are the terms and conditions, cancellation policy and currency identical?

CONDITIONS

The best price guarantee can be claimed one week after sending the booking confirmation to us and verifying a down payment. The best price guarantee applies to the total price of the booked trip, including all taxes and fees. It excludes discounts and other promotional offers.

If the claim is found to be correct you will receive confirmation and the difference paid back to you once your booking is paid for. If your trip is canceled the claim will be void. If the claim is found to be incorrect you will be informed immediately with the full details of the reasons for it being voided.

We reserve the right to change the Best Price Guarantee at any time without prior notice. Recourse to the courts is not permitted.

IF I NEED A VISA, CAN MOROCCO PLANET HELP ME?

Each citizen and country Have different requirements for travelers and Morocco Planet are usually not equipped to provide official documents such as visas. In case of doubt, we strongly recommend that you contact the Moroccan embassy in your country and ask about visa requirements prior to confirming your booking. Please note that not getting a visa once the booking has been confirmed does not constitute a sufficient ground to waive the cancellation policy.

TRAVEL INSURANCE

Please ensure that you have taken out adequate and valid travel insurance for your trip with us. This should include covering loss, expenses, damages occurred as a result of loss, accidents, injury, illness and death, medical expenses, including those related to pre-existing conditions, emergency repatriation and personal liability. We also advise you to have insurance covering the loss of personal items, delayed or cancelled flights, lost luggage, lost or stolen money. All types of insurance are your responsibility and we assume that you will cover yourselves as set out above.

ALTERATION & CANCELLATION
  •  What happens if I need to alter my trip?
  • if I need to cancel my trip?

 We’re sorry that after carefully planning your dream trip you now have some expected changes!
 Before you cancel your dream trip, we strongly encourage you to reach us out and see if it could not be simply altered; if your dates are flexible for instance, you might be able to find a great solution to avoid a complete cancelation.
 If however you do need to cancel, then all our local team apply the same policy. The breakdown is as follows :

  • Up to 30 days before the trip start date, a cancellation fee equal to the previously agreed down payment or equal to 20% applies.
  • From 15 to 29 days before the trip start date, 30% of the total price of the trip is non-refundable.
  • From 7 to 14 days before the trip start date, 60% of the total price of the trip is non-refundable.
  • And 6 days or less before the trip start date, 90% of the total price of the trip is non-refundable.
ASSISTANCE & TIPS

What about tips and gratuities?

Tips and gratuities are not included in the total and final price of your trip. Tipping is never required but may be a local custom, and recognizing excellent service is always a great idea. We do encourage you to tip if you are happy with the local services you receive. If you would like to know more about tipping at your destination, we recommend that you briefly research this issue or even simply ask your Expert Guide in the Trip!

What happens if I need further assistance during my trip?

At Morocco Planet we want you to feel safe and relaxed before and during your trip. We recommend you to discuss any specific concerns you might have with us during the booking process. Once you are ready to travel, you will receive a 24 hour emergency contact phone number for our Expert Guide.

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    About Us

    Morocco Planet LLC is a boutique travel agency based in Casablanca And Marrakech. Passionate about sharing his Berber culture and the secrets of the kingdom he calls home, Amar is the chief storyteller, taking guests to his favorite areas of Morocco to ensure each chapter of their Moroccan adventure is a truly unforgettable adventure.

    Contact Us
    00 (212) 666 452 346
    Moroccoplanet@gmail.com
    Morocco Planet LLC
    Morocco Planet LLC
    About Morocco Planet :

    Morocco Planet LLC is a boutique travel agency based in Casablanca and Marrakech. Passionate about sharing his Berber culture and the secrets of the kingdom he calls home, Amar is the chief storyteller, taking guests to his favorite areas of Morocco to ensure each chapter of their Moroccan adventure is a truly unforgettable adventure.

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